Help

Frequently asked questions

Everything you need to know about getting started with MERS. Still stuck? Email support@mers.ph — a real person reads every message.

What is MERS?

MERS is one app for running your salon, spa or barbershop: bookings, sales, stock, staff, payroll, commissions and clients, all in one place, on your phone, tablet or computer.

How much does it cost?

See our Pricing page for the plans. Every new account starts with a 45-day free trial, and no card is needed to sign up.

What happens when my free trial ends?

We'll remind you before it ends. Choose a plan to keep going; there's also a 7-day grace period so you don't lose access by surprise.

How do I pay?

Through a secure checkout link. You can pay with GCash, Maya, card or QR.

Can I use MERS on my phone?

Yes. MERS works in the browser on phones, tablets and computers — no app store download needed.

I keep everything in a notebook. Can I move my records in?

Yes. You can import your services and clients from a spreadsheet using our template, or simply add them as you go.

Do I pay for every staff member?

You pay for people who log in to MERS. Staff who only clock in and out at the kiosk are free, with no limit.

Does MERS handle commissions and payroll?

Yes. Commissions are calculated from the actual sales each staff member rings, and payroll pulls from attendance and commissions automatically.

Can my clients book online?

Yes. Every salon gets its own booking page that clients can use to book appointments.

Is my data safe?

Each salon's data is kept separate and private, and we never sell your data. Read our Privacy Policy for the details. Questions or need help? Email support@mers.ph.


Can't find your answer? We're happy to help — support@mers.ph.