Delete your Facebook data from MERS

What MERS gets when a salon connects Facebook

• The names and ids of the salon's Facebook Pages.
• The salon's ad account id and name.
• Daily ad results for that ad account.
• Messenger conversations with the salon's Pages.
• A business access token from Facebook. It is stored encrypted and never shown to anyone.

How to delete it

1. Salon owner: disconnect in MERS

In MERS, go to Connect → Pages & branches → Disconnect. MERS stops receiving anything new and deletes, right away:

• the Facebook access tokens for the salon and its Pages;
• the list of Pages and their settings in MERS;
• every Messenger conversation and message stored in MERS (including chats imported from the Page);
• the Meta ad results MERS stored for the salon.

The salon's own sales, clients and bookings stay in MERS.

2. Salon owner: remove MERS App in Facebook too

In Facebook, go to Settings → Business integrations (or Business settings → Apps), find MERS App and choose Remove.

3. You messaged a salon's Page: ask us to delete your data

Email support@mers.ph with:

• your name as it shows on Facebook;
• the Page you messaged (the salon's Page name).

MERS deletes your messages and name from MERS and confirms by email within 30 days. A salon can ask the same way for anything else to be deleted.

More about how MERS handles data: Privacy Policy.